Privacy Policy

 

1. Introduction

Welcome to The Dietitian Collective (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

By using our website, booking services, or purchasing products, you agree to the terms outlined in this policy.

 We are responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with data protection legislation including the Data Protection Act 2018 and we are registered as a Data Controller Information Commissioner’s Office Registration Number ZB884725.

Data processing principles

We take protecting online privacy and data security seriously. Please read the whole of this statement carefully as it sets out our approach to processing personal data including what information we may collect from you, how we may use it, store it and protect it, and your rights as a data subject.

Our Privacy Statement outlines our approach to any kind of data processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.

We are guided by the following principles when processing data:

  1. We will only collect data for specific and specified purposes;
  2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;
  3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as making available to you our services and products;
  4. We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent;
  5. We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;
  6. We will apply high technical standards to make our processing of data secure;
  7. Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

 

2. What Information We Collect

We may collect the following types of personal data:

– Contact Information: Name, email address, phone number
– Health Information: Any information you voluntarily provide regarding your health, diet, and lifestyle as part of consultations.
– Technical Information: IP address, browser type, and cookies for website functionality and analytics.
– Payment Details: Financial information for booking consultations. If purchasing a product, transactions are securely processed through third-party payment providers.

Given the services that we provide, it is likely that we shall request data which falls into “special category data”, such as medical information. The term “special category” data is named such by the GDPR and covers any such special category data will only be collected with your express consent and will be handled in line with ICO best practice guidelines for special category data. You will receive our terms and conditions for various services which will outline how we will deliver our services and as part of delivering our services we may need to obtain special category data. We will only ask for information that is necessary to deliver our services, and therefore we encourage you not to provide us with personal data or special category data which we do not ask for.

3. How We Collect and Use Your Information

Most personal information is provided directly and voluntarily by you when you engage with us in order to enquire about, or purchase, our services or products. We will collect information from you when:

  1. You purchase our services, such as booking a consultation
  2. You sign up to our newsletter, mailing list or an opt-in;
  3. You contact us to enquire about our products or services;
  4. You book onto a course, event or programme we are running;
  5. You contact us for information via our website or social media channels, by phone or email;
  6. You post on our social media channels, website or blog;

We may also collect personal information about you from third party sources, such as when you choose to connect your social media accounts with our Site or log in through a social media platform such as Facebook or Instagram. However, we will only use this information where these third parties either have your consent or are otherwise legally permitted or required to share your personal information with us.

We use your information to:
✔ Create a profile for you on our portal & Provide dietetic consultations and personalised recommendations.
✔ Process bookings, payments, and service requests.
✔ Improve website functionality and user experience.
✔ Respond to enquiries and provide customer support.
✔ Send relevant updates, offers, or newsletters (you can opt out anytime).
✔ Comply with legal obligations.

We will not sell or lend your personal data to third parties, or share your personal data for marketing purposes without your express consent. We will only share your personal data with third party service providers where it is necessary for the delivery of our products or services, and only where we are confident that and such third party service providers have appropriate data protection systems and measures in place that are compliant with UK Data Protection Legislation.

We will not give consent to third party service providers or platforms to use your information, including audio and video recordings, for purposes other than those for which the information was collected and which are necessary for the delivery of our products and services. We will not give consent for your information to be used by third party service providers for the training and development of AI modelling software, or similar purposes.

 

4. How We Store & Protect Your Data

We have in place appropriate technical and organisational measures to ensure the security, confidentiality, integrity and availability of personal data we control. Your information is securely stored on our company cloud storage database which is not publicly accessible or stored in any public domain – it is accessible to our employees and affiliates only, and is password protected. Your information may also be stored on our third party email marketing platform, HubSpot, our third party payment platform, Stripe, and other authorised third party consultants who support our business.  Our third-party providers have their own privacy policies which you can view on their websites. 

We may store or process your data on cloud based platforms or service providers whose servers are based outside of the UK/EEA which may constitute a transfer of data under GDPR. We will only use such third party service providers where we are confident that appropriate safeguards are in place to ensure that any personal data transferred outside of the UK/EEA is subject to an equivalent level of security and protection as required under UK Data Protection Legislation, such as the UK Extension to the EU-U.S. Data Privacy Framework. To learn more about the EU-U.S. Data Privacy Framework, visit the U.S Department of Commerce’s website at: Home (dataprivacyframework.gov)

We also have in place appropriate procedures to handle any potential Personal Data Breaches, in accordance with Data Protection Legislation. Any such breaches will be reported to the relevant supervisory authority and notified to the affected data subjects where we are legally required to do so.

Your information is stored securely and retained only as long as necessary for the purposes outlined above. This will vary depending on the nature of the requirements and the processing, but apart from in exceptional circumstances where longer retention is necessary we will only retain your personal data for 8 years. After this period of time we will delete your personal data unless there is a legitimate business reason to retain all or parts of the data we hold.

If you wish to request deletion of your data, please contact us.

 

5. Cookies & Tracking Technologies

Our website uses cookies to:
✔ Improve website functionality.
✔ Analyse visitor behaviour and preferences.
✔ Provide relevant content and marketing.

You can manage cookie preferences through your browser settings. For more details, see our [Cookies Policy].

Comments:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

6. Legal basis for processing your data

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

  1. You have consented;
  2. For the performance of a contract;
  3. For compliance with a legal obligation which we must perform;
  4. To protect the vital interests of your or another person;
  5. It is in the public interest;
  6. It is in the legitimate interests pursued by us or a third party.

We collect data for the purposes set out above. All personal data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.

Any special category data collected from you has special protection and is limited to that permissible by law. In all instances where special category data is collected we will obtain your express consent.

 

7. Your legal rights as a data subject

You have the right to:
✔ Access the personal data we hold about you.
✔ Request corrections or updates to your data.
✔ Withdraw consent for data processing (where applicable).
✔ Request deletion of your data, subject to legal and professional obligations.
✔ Lodge a complaint with the applicable data protection regulator, in the UK this is the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at [email protected].

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page when updated.

This page was last updated: Sunday 4th January 2026

 

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: [email protected]
📍 Address: Naomi Dietitian, Suite A,
82 James Carter Road, Mildenhall, IP28 7DE

By continuing to use our website and services, you acknowledge and agree to this Privacy Policy.