Privacy Policy
1. Introduction
Welcome to The Dietitian Collective (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
By using our website, booking services, or purchasing products, you agree to the terms outlined in this policy.
2. What Information We Collect
We may collect the following types of personal data:
– Contact Information: Name, email address, phone number, and billing details when booking an appointment or making a purchase.
– Health Information: Any information you voluntarily provide regarding your health, diet, and lifestyle as part of consultations.
– Technical Information: IP address, browser type, and cookies for website functionality and analytics.
– Payment Details: If purchasing a service or product, transactions are securely processed through third-party payment providers (we do not store payment details).
3. How We Use Your Information
We use your information to:
✔ Provide dietetic consultations and personalised recommendations.
✔ Process bookings, payments, and service requests.
✔ Improve website functionality and user experience.
✔ Respond to enquiries and provide customer support.
✔ Send relevant updates, offers, or newsletters (you can opt out anytime).
✔ Comply with legal obligations.
We never sell your personal data to third parties.
4. How We Store & Protect Your Data
We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. Your information is stored securely and retained only as long as necessary for the purposes outlined above.
If you wish to request deletion of your data, please contact us.
5. Cookies & Tracking Technologies
Our website uses cookies to:
✔ Improve website functionality.
✔ Analyse visitor behaviour and preferences.
✔ Provide relevant content and marketing.
You can manage cookie preferences through your browser settings. For more details, see our [Cookies Policy].
6. Third-Party Services
We may use trusted third-party providers for payment processing, appointment booking, and lab testing. These providers have their own privacy policies, and we recommend reviewing them if you interact with their services.
7. Your Rights
You have the right to:
✔ Access the personal data we hold about you.
✔ Request corrections or updates to your data.
✔ Withdraw consent for data processing (where applicable).
✔ Request deletion of your data, subject to legal and professional obligations.
To exercise your rights, please contact us at [email protected].
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page when updated.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Email: [email protected]
📍 Address: Naomi Dietitian, Suite A,
82 James Carter Road, Mildenhall, IP28 7DE
By continuing to use our website and services, you acknowledge and agree to this Privacy Policy.
Comments:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.