Terms & Conditions
Effective Date: 3 March 2025
Welcome to The Dietitian Collective UK. These Terms and Conditions govern your use of this website and the services. By accessing or using this website (www.dietitiancollective.co.uk) and booking services, you agree to comply with these terms. The terms “We” “Us” and “Our” refer to The Dietitian Collective UK.
- Company Information
Business Name: The Dietitian Collective UK
Registered Office Address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
Email: [email protected] - Services Provided
We provide professional dietetic consultations, meal plans, microbiome testing analysis, and nutritional advice. Our services are intended for informational and educational purposes only and are not a substitute for medical diagnosis or treatment. If you have a medical condition, please consult your doctor before making dietary changes. Content, and the associated social media channels and email marketing, will include information on diet and nutrition. All content is intended for informational purposes only. None of the content in emails, blog posts or social media posts should be construed as specific Dietetic advice. - Booking & Payments
All consultations and services must be booked in advance via our website or email. Once an appointment has been confirmed, payment is required before the consultation commences. We accept payments through secure third-party providers and do not store payment details. - Cancellations & Refunds
Cancellations or rescheduling must be made at least 24 hours before your appointment to receive a full refund or transfer. Cancellations made within 24 hours of the appointment may be charged 50% of the session fee. If we need to cancel or reschedule an appointment, we will provide alternative dates or offer a full refund.
4.2 Cancellations of Packages
If you have purchased a multi-session package and wish to cancel, a pro-rata refund will be provided based on the sessions already completed.
4.3 Refunding Third-Party Services
If you have purchased microbiome testing through our shop, the refund policy of the third-party provider will apply. We are unable to process refunds for third-party services directly.
4.31 Genova Diagnostics Inc. only charges for services rendered, once lab tests are complete. Refunds for account overpayments will be issued to customers as required. See full terms and conditions.
4.32 Invivo Healthcare note returns are not accepted on goods after 14 days of the date of purchase. See full terms and conditions. - Use of Website & Content
All content on this website, including text, graphics, and resources, is for informational purposes only. You may not copy, distribute, or use any website content for commercial purposes without written permission. We strive to keep all information accurate and up to date but do not guarantee completeness or reliability. - Privacy & Data Protection
Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which outlines how we handle your information, including cookies, analytics, and third-party services. - Health Disclaimer
Our services do not replace medical care. We provide dietary advice based on the information you provide, but it is your responsibility to consult with your doctor for any medical concerns. We are not liable for any adverse effects resulting from dietary changes or supplement use unless clinically indicated. - Limitation of Liability
We aim to provide accurate and helpful information, but we do not guarantee specific results. To the fullest extent permitted by law, we are not liable for any loss or damage arising from reliance on our advice, any technical issues affecting website access, or any third-party services, including payment providers or testing companies. - Third-Party Testing Services
We are a recognised provider for microbiome testing through third-party companies. If you purchase a test through our shop, we will provide interpretation and analysis of your results and personalised recommendations based on findings. We do not administer tests ourselves and are not responsible for any testing errors or delays caused by the third-party provider. Note if test results are invalid due to incorrect specimen collection, user error, damage to the collection materials or packaging, there will be a charge of £25.00 (includes postage and packaging) to reissue the test. - Governing Law
These Terms & Conditions are governed by UK law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. - Contact Us
If you have any questions about these terms, please contact us at:
Email: [email protected]
Tel: +44 08431 222 642
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.